Refund & Cancellation Policy

1. Overview

Thank you for choosing AgencyOS (marketingagencyops.com). We strive to provide the most reliable, comprehensive operating system for digital and creative agencies. We want you to be completely satisfied with your experience, which is why we offer a clear, transparent refund and cancellation process in full accordance with electronic payment standards and our merchant gateway partners (including PayHere).

2. 14-Day Money-Back Guarantee

3. Subscription Cancellations

You may cancel your AgencyOS subscription at any time directly through your workspace settings:

• Self-Service Cancellation: Navigate to Settings > Billing > Cancel Subscription.
• Access Continuity: Upon cancellation, your workspace remains fully active and accessible through the remainder of your currently paid billing period (e.g. until the end of the paid month or year).
• No Unexpected Charges: Once cancelled, your card will never be billed again for future renewal cycles.

4. Refund Eligibility & Conditions

Refunds are granted under the following circumstances:

• New Subscriptions: Requests submitted within 14 days of the initial transaction date.
• Billing Errors or Duplicate Charges: If an administrative or technical error resulted in accidental duplicate charges, 100% of the duplicate amount will be refunded immediately.
• Prolonged Service Outage: If AgencyOS experiences verified, extended unscheduled downtime exceeding our Service Level Agreement (SLA) standards, prorated credits or refunds may be issued upon review.

5. Non-Refundable Items

6. How to Request a Refund

To request a refund, please follow these simple steps:

1. Email our billing support team at support@marketingagencyops.com.
2. Use the subject line: Refund Request - [Your Agency Name].
3. Include your registered corporate email address, transaction reference, or invoice ID.

Our billing team will review your request and confirm status within 1 to 2 business days.

7. Refund Processing & Payment Methods

In compliance with international banking regulations and our payment processor partner (PayHere):

• All approved refunds are credited back directly to the original payment method (Visa, Mastercard, or authorized card) used during checkout. Refunds cannot be redirected to third parties or alternative accounts.
• Processing Timeline: Once initiated by our team, banks and card issuers typically take 5 to 10 business days to reflect the credited funds in your bank statement.